Returns & Refund Policy

 

Sandpiper Cove Press
Effective Date: 01/05/2026

Thank you for shopping with Sandpiper Cove Press. We want you to feel confident in your purchase and satisfied with your order.

Physical Books

All items sold through this website are physical printed books. Because books are printed and shipped individually, returns are handled with care and intention.

Damaged or Incorrect Orders

If your book arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• A clear photo of the damage or error

Once reviewed, we will arrange a replacement or appropriate resolution.

Returns & Refunds

We do not accept returns or offer refunds for:

• Buyer’s remorse
• Minor cosmetic variations typical of printed books
• Orders placed with an incorrect shipping address

Refunds are issued only in cases where a replacement cannot reasonably be provided.

Necklaces & Charm Bracelets

Our necklaces, key pendants, and charm bracelets are carefully assembled and curated in small batches. Many charms are intentionally unique — no two pieces are exactly the same.

Because these items are wearable and handcrafted:

Damaged or Defective Items

If your jewelry arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos showing the damage

We will review and arrange a repair, replacement, or appropriate resolution.

Returns

Due to hygiene considerations and the handcrafted nature of our jewelry, we do not accept returns on necklaces or bracelets unless the item arrives damaged or defective.

Variations

Slight variations in charm design, tone, or finish are part of the piece’s character and are not considered defects.

Care

Jewelry is not waterproof and should be removed before swimming, showering, or heavy activity. Normal wear over time is expected and not considered a manufacturing defect.

Shipping Considerations

Once an order has shipped, Sandpiper Cove Press is not responsible for delays caused by postal carriers or customs processing. If your order appears delayed or lost, please contact us and we’ll assist where possible.

Questions Before Ordering

If you have questions about a book or jewelry piece before purchasing, we encourage you to reach out. We’re happy to help you decide whether it’s the right fit.

Contact

Please contact us at hello@saviasmith.com with any questions or concerns.